Integrated Physical Security Platform
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Quick answers about theSimplo platform

Find answers on system integration, hardware, implementation, and support. If you cannot find what you need, our team is ready to help.

Platform & Integration

What is Simplo?

Simplo is an integrated physical security platform that unifies access control, CCTV, visitor management, CMMS, and IoT sensors in one dashboard.

Can Simplo run on-premise and in the cloud?

Yes. Simplo supports on-premise, cloud, or hybrid deployment according to your data policies and IT architecture.

Do we have to replace all legacy devices?

Not always. The Simplo Gateway is designed to connect existing devices from multiple vendors in a phased approach.

Which hardware brands are supported?

Simplo is compatible with global ecosystems such as Hikvision, Suprema, Salto, Cisco, Entrypass, and dozens of other integrations.

Hardware & Installation

Does Simplo also supply hardware?

Yes. Simplo provides gateways, access panels, and IoT sensors that can be deployed with official integration services.

How long does installation take?

Duration depends on site scale. Smaller sites can start within weeks; multi-site enterprise rollouts are typically phased.

Is there a hardware product warranty?

Simplo hardware includes an official warranty with optional extended care packages.

Can hardware be installed at an operating site?

Yes. Implementation can proceed zone by zone so operations continue during migration.

Industries & Use Cases

Which industries does Simplo serve?

Simplo serves office buildings, commercial properties, data centres, logistics, healthcare, and manufacturing.

Does it support multi-tenant buildings?

Yes. Access rights, reporting, and branding can be separated per tenant within one building.

What about sites with many branches?

A central dashboard enables multi-site monitoring with centralized access policies and reporting.

Are there implementation examples per industry?

See the Industries page for sector-specific scenarios and case studies.

Implementation & Data Security

How does a Simplo project typically start?

Usually with a needs assessment, solution design, phased implementation, then operations and support.

Can clients fully control security data?

With on-premise deployment, data can remain on client infrastructure with internal access controls.

How are access audit trails handled?

Access events, policy changes, and operator activity are logged for audit requirements.

Is training available for operations teams?

Yes. The Simplo team provides admin and operator training aligned with implemented modules.

Support & Commercial

How do I contact the Simplo team?

Reach us via the contact page, demo request, or the support number listed on this site.

Is a free demo available?

Yes. An initial demo can be scheduled with no commitment to map your site requirements.

What is the support response time?

Technical escalations target a response under 48 hours for standard cases.

Is pricing customized?

Yes. Proposals are based on modules, site count, hardware, and implementation services required.

Still have questions?

Contact the Simplo team for a consultation on physical security and system integration at your site.

Hubungi Kami